Privacy Policy

Last updated: 10 October 2026

At Knott Socks ("Knott Socks", "we", "our", or "us"), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek it before processing your personal information for the relevant purpose.

1. Information We Collect

The information we collect depends on how you interact with our store.

Information You Provide to Us

When you browse our store, place an order, subscribe to marketing communications, or contact us, we may collect:

  • Contact information: Your name, email address, phone number, and billing or shipping address.

  • Order information: Products purchased, order details, transaction references, delivery information, and order history.

  • Payment information: Payment method and transaction-related details. Payments are processed through the payment providers available at checkout. We do not intend to collect or store complete payment card details directly unless a specific payment process requires it.

  • Marketing preferences: Your email or mobile number, subscription status, and communication preferences.

  • Customer support information: Information you provide when contacting us about an order, delivery, return, refund, or other enquiry.

Please do not send us passwords, payment card security codes, or other sensitive information through ordinary email or customer support messages.

Information Collected Automatically

When you visit our website, we and certain service providers may automatically collect information such as:

  • IP address and approximate location derived from it.

  • Browser type, device type, operating system, and language settings.

  • Pages viewed, products viewed, links clicked, and interactions with our store.

  • Referral sources, visit timestamps, and browsing activity.

  • Cookie identifiers and similar online tracking information, where enabled.

The information collected depends on your browser, device, privacy settings, and the technologies enabled on our store.

2. How We Use Your Information

We may use your information for the following purposes:

  • Order fulfilment: To process payments, confirm purchases, arrange shipping, deliver products, and manage returns, exchanges, and refunds.

  • Customer support: To respond to enquiries, resolve order issues, and provide assistance.

  • Store operations: To operate, maintain, troubleshoot, and improve our website and shopping experience.

  • Analytics: To understand how visitors interact with our store, measure performance, and improve our products and services.

  • Advertising: To measure advertising performance, understand campaign effectiveness, and deliver or improve relevant advertisements through services such as Meta and Google, subject to applicable consent and privacy requirements.

  • Marketing communications: To send promotional emails and SMS messages about products, offers, launches, and updates where you have subscribed or otherwise provided the required consent.

  • Security and fraud prevention: To detect suspicious transactions, protect our store, and prevent misuse.

  • Legal and regulatory compliance: To maintain appropriate business records and meet applicable legal obligations.

We will not knowingly use your information for purposes that are incompatible with this Policy or permitted by applicable law.

3. Email and SMS Marketing

If you subscribe to our marketing communications, we may use your email address or mobile number to send promotional messages, product updates, offers, and other marketing communications.

You can opt out of promotional emails at any time by using the unsubscribe link included in the email.

For promotional SMS messages, you may use the opt-out instructions provided in the message or contact us at knottsocks@gmail.com.

Opting out of marketing will not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or important information about a purchase.

We will manage marketing subscriptions and consent in accordance with applicable requirements.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies to support essential store functions, remember preferences, analyse traffic, measure advertising performance, and support relevant advertising.

These technologies may include:

  • Essential cookies: Help the website, cart, checkout, and other necessary functions work correctly.

  • Analytics technologies: Help us understand visitor behaviour and website performance.

  • Advertising technologies: Help measure advertising campaigns, understand conversions, and support relevant advertising on third-party platforms.

You may be able to manage cookies through your browser settings and any cookie preference tools available on our website.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies. Blocking certain cookies may affect some website functions.

5. Meta and Google Advertising

We may use advertising and measurement tools provided by Meta and Google, including Meta Pixel, Google Analytics, and Google Ads, depending on which integrations are enabled on our store.

These services may collect or receive information about your device, browser, website interactions, and advertising activity. Depending on the integration and its configuration, information may be used to measure conversions, build or evaluate audiences, and improve advertising performance.

Such information may be processed by Meta, Google, and their respective service providers under their own privacy policies and terms.

You can review their privacy information here:

We will configure these technologies and obtain any required permissions or consent in accordance with applicable law. The precise information shared depends on the integrations and settings enabled on our store.

6. How We Share Your Information

We may share personal information with third parties when reasonably necessary to operate our business, fulfil orders, provide services, or meet legal obligations.

These parties may include:

  • Shopify: To host and operate our online store and support checkout and related e-commerce functions.

  • Payment service providers: To process payments, refunds, and transaction-related activities.

  • Shipping and logistics partners: To deliver orders and provide tracking information.

  • Analytics and advertising providers: Including Meta and Google, where their tools are enabled.

  • Marketing service providers: If used to manage email or SMS subscriptions and campaigns.

  • Professional advisers and authorities: Where necessary for legal compliance, dispute resolution, or the protection of our rights.

We do not disclose personal information to third parties for their independent purposes except where permitted or required by applicable law.

We do not intend to sell personal information to third parties for money. However, certain disclosures to advertising or analytics providers may qualify as sharing under some privacy laws. Where required, we will provide the applicable notice and choices.

7. Shopify and Third-Party Services

Our store is hosted on Shopify. Your information may be processed by Shopify and other service providers to facilitate shopping, checkout, payments, fulfilment, security, and related functions.

Third-party services operate under their own privacy policies and terms where applicable. Their processing of your information may be subject to the laws of the countries in which they operate.

We encourage you to review the privacy policies of relevant third-party providers when using their services.

Shopify privacy information is available at:

https://www.shopify.com/legal/privacy

8. International Data Processing

Although Knott Socks is based in India and currently targets customers in India, Shopify and certain third-party service providers may process or store information in other countries.

Where personal information is transferred or processed across borders, we will take steps required under applicable law and our relevant service-provider arrangements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order