Shipping policy
Last updated: 10 October 2026
At Knott Socks, we're excited to get your favourite pairs to you! This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
1. Where We Deliver
Knott Socks currently serves customers in India.
Delivery availability may vary depending on your PIN code, courier service coverage, and other logistical factors. Please provide a complete and accurate shipping address and a valid contact number when placing your order.
2. Order Processing and Dispatch
Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.
Business days exclude Sundays and public holidays, where applicable.
Please note that order processing may take longer during major sales, public holidays, periods of unusually high order volume, or circumstances beyond our control.
You will receive an order confirmation after placing your order. Where tracking is available, we will share the relevant tracking information once your order has been dispatched.
3. Delivery Timelines
Delivery timelines depend on your delivery location, courier availability, and other logistical factors.
We aim to deliver your order as promptly as possible. However, we cannot guarantee an exact delivery date unless a specific delivery commitment is expressly provided at checkout.
Delivery may be delayed due to weather conditions, transport disruptions, operational issues, incorrect address details, or other circumstances beyond our reasonable control.
If your order appears delayed, please contact us at knottsocks@gmail.com for assistance.
4. Shipping Charges
Free shipping is available on eligible orders that meet the minimum order value displayed on our website.
Orders below the applicable threshold may incur a shipping charge, which will be displayed at checkout before you complete your purchase.
The applicable shipping threshold and charges may change from time to time. Any charges applicable to your order will be shown before payment or order confirmation.
5. Cash on Delivery (COD)
Cash on Delivery is available on eligible orders, subject to serviceability and the options displayed at checkout.
For COD orders:
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Please provide an accurate phone number and delivery address.
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Ensure that someone is available to receive the order and make the payment.
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COD availability may depend on your PIN code, order value, courier restrictions, and other applicable conditions.
If a COD order cannot be delivered, the courier may attempt redelivery or return the parcel to us in accordance with its procedures.
6. Tracking Your Order
Where tracking is supported by our shipping partner, we will share the tracking details through the contact information provided with your order.
Tracking updates may take some time to appear after dispatch. If you have not received tracking information or need help locating your order, please email knottsocks@gmail.com.
7. Incorrect Addresses and Failed Deliveries
Customers are responsible for providing accurate and complete delivery details.
If an order cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.
If this happens, please contact us so we can review the situation and discuss the available options.
Any additional shipping charges will be communicated before they are applied, where applicable and permitted by law.
8. Damaged, Missing, or Incorrect Orders
If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact us at knottsocks@gmail.com as soon as reasonably possible.
Please include your order number and a description of the issue. Photographs of the parcel and product may help us investigate and resolve the matter.
We will review the issue and arrange an appropriate resolution, including a replacement where applicable. Your rights under applicable consumer protection laws remain unaffected.
9. Contact Us
For shipping questions, delivery updates, or assistance with an order, contact:
Knott Socks
Email: knottsocks@gmail.com
We will do our best to help you receive your order smoothly.