Return & Refund Policy

Last updated: 10 October 2026

At Knott Socks, we want you to be happy with your purchase. This policy explains when you can request an exchange or a resolution for an issue with your order.

Because socks are personal-use products, we follow reasonable hygiene precautions when handling returns. These precautions do not limit any consumer rights that apply under Indian law.

1. Seven-Day Exchange Window

You may request an exchange for an eligible product within 7 days of delivery.

To request an exchange, please email knottsocks@gmail.com with your order number and the reason for your request.

All exchange requests are subject to product availability and the eligibility conditions below.

2. Eligibility for Exchanges

For a standard exchange request, the product must be:

  • Unused and unworn.

  • In its original packaging, with any original tags or accessories included.

  • In its original condition, without damage caused after delivery.

For hygiene reasons, we do not accept standard change-of-mind exchanges for socks that have been worn, used, washed, or otherwise rendered unsuitable for resale.

If you receive a defective, damaged, incorrect, or materially misdescribed product, please contact us even if the product does not meet the conditions for a standard exchange. Such cases will be assessed separately in accordance with applicable law.

3. How to Request an Exchange

Please follow these steps:

  1. Email knottsocks@gmail.com within 7 days of delivery.

  2. Include your order number, the product you wish to exchange, and the reason for the request.

  3. Wait for our team to confirm the next steps and provide any applicable return instructions.

  4. Pack the product securely in its original packaging and follow the instructions provided.

Please do not send a product back before contacting us, as we may need to provide specific return instructions.

4. Exchanges for Size, Colour, or Product Preference

If you would like a different size, colour, or eligible product, you may request an exchange within the seven-day window, provided the item is unused, unworn, and in its original packaging.

Exchanges depend on stock availability. If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or other resolution consistent with applicable law.

Any difference in product price or additional shipping costs will be communicated before the exchange is completed.

5. Damaged, Defective, Incorrect, or Misdescribed Products

If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us at knottsocks@gmail.com as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the problem.

  • Photographs or other reasonable supporting information, where available.

After reviewing the issue, we will arrange an appropriate resolution, ordinarily a replacement where available.

If a replacement is unavailable or another remedy is required under applicable law, we will address the matter in accordance with your legal rights. Our hygiene restrictions do not remove those rights.

6. Return Shipping Costs

For standard exchanges requested because of size, colour, or personal preference, responsibility for return and replacement shipping costs will be communicated when the exchange is approved.

For products that arrive damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate resolution in accordance with applicable law and will not use this policy to unfairly transfer responsibility for our error to the customer.

Please wait for our instructions before arranging return shipping.

7. Refunds

Our standard policy is to offer exchanges rather than refunds for change-of-mind requests, subject to applicable law.

However, this does not exclude refunds or other remedies where required by law, including circumstances in which an appropriate replacement cannot be provided.

Where a refund is approved, it will be processed through the applicable payment method or payment provider, subject to the provider's procedures and applicable requirements.

The time taken for the refunded amount to appear in your account may vary depending on your payment provider and bank. We will communicate any relevant processing information available to us.

For Cash on Delivery orders, any refund that is approved will be handled through an appropriate method communicated to you.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at knottsocks@gmail.com and include your order number.

Cancellation may not be possible once an order has been dispatched. If the order has already been shipped, please contact us to discuss the available options.

Any cancellation charges or restrictions will be applied only where permitted by applicable law and disclosed terms. Your statutory consumer rights remain unaffected.

9. Important Hygiene Considerations

For hygiene reasons, standard change-of-mind exchanges are not available for socks that have been worn, washed, or used.

This restriction applies to ordinary preference-based exchanges. It does not prevent you from contacting us about a product that is defective, damaged, incorrect, or materially misdescribed.

We assess such cases separately and in accordance with applicable consumer protection requirements.

10. Contact Us

For exchange requests, product issues, or questions about this policy, contact:

Knott Socks

Email: knottsocks@gmail.com

Please include your order number so we can assist you more efficiently.

We aim to handle every request fairly and transparently.